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• 2007

S&T Hungary (UNITIS) implements SAP for Fejérviz

Greater quality in billing, logistics, administration and financial processes

Fejérviz Pte. Ltd. provides 290,000 people in the Fejér region with water and waste water services. Owned by the 85 local governments, the company's turnover in 2006 was over Euro 20 million. It manages 115,000 water meters for private clients in 91 towns and charges its services out at 160 different rates, so that an extremely efficient billing system is required. The introduction of SAP across the whole company was carried out in two phases. In the first phase, the UNITIS experts installed the base modules of mySAP ERP, which support the company's logistics, administration and financial processes.

State-of-the-art billing system
"In the second phase of the project, the latest version of SAP IS-U/CCS 4.72 was implemented as a billing system for public utility services related to the main services of the company,” said Lajos Zsebők, Project Manager for IS-U and Chief Engineer for Communication and Quality Assurance. “This second phase realised one of the most important objectives of the project - a state-of-the-art billing system with a higher level of support has replaced the former one, which was separately operated in the traditional manner. The new system will better meet the changing market expectations.”

Increased quality for clients
After a six-month test phase, all Fejérviz clients received invoices generated by the IS-U system. Complaints management was also moved to SAP, along with the administration of water meters, which are now integrated with the main system. “mySAP ERP and its IS-U module can be used as a real tool. Daily routines have become more manageable, company functions are dealt with more precisely and in a more controllable way. In addition, detailed, up-to date data that can be displayed and grouped according to our needs is made available to help us with pricing and making other business decisions,” explained Chief Accountant Ferenc Marosvári. “As a result of reliable and controllable operations, we experienced general quality improvement on the consumers’ side as well. Based on the more complex data analyses, we can plan maintenance and development work more accurately. The number of billing and other complaints has decreased, and we can provide authorities and our partners with more precise data in terms of waste management, sewerage attachments and consumption. In order to improve our services, we are planning further developments in the fields of lease billing, debt collection, application of double-factor fees, and a geographic information system relying on the firm foundation that has been created at Fejérviz by the implementation of mySAP ERP IS-U.”

Focus on energy suppliers
The energy supply sector is one of S&T's main focus areas, in which S&T can offer extensive expertise in the sector and its technologies, and experience with numerous international projects. In 2006, 9% of S&T group's work involved projects for clients in the energy supply sector, including E.ON in Bulgaria, ENEL and Petrom in Romania and Energie AG in Upper Austria.

About UNITIS – www.unitis.hu
UNITIS Systemhouse Pte. Ltd. belongs to the S&T group, and provides customised standard solutions and tailor-made software developments to companies and government departments in Hungary and other countries. These range from systems for enterprise resource plan and facility management to information and communication instruments to engineering software. UNITIS Systemhouse and its predecessors have been active and successful on the local and international markets for fifteen years.