1st and 2nd Level Support

S&T offers 1st and 2nd level support to its customers via a user help desk and a service portal. Helping our customers to manage their IT problems is one of our main tasks and the complexness of an inquiry determines what sort of support is the best solution for each request.
1st Level Support

Operational inquiries from customers should ideally be resolved through key users in the specific departments. The 1st level support is the first point of contact for incoming support requests.


2nd Level Support

The 2nd level support assists the 1st level support and deals with more complex requests. 2nd level support provides key user assistance for disruptions to applications and adjustment of customizing/programming if things go wrong. The team also provides advice regarding complicated business scenarios.
Contact

S&T System Integration &
Technology Distribution AG

Geiselbergstrasse 17-19
1110 Vienna
Austria

Tel.: +43 1 801910
E-mail