• Customers
• Manufacturing

Andritz Group

Graz-based technology pioneer undertakes global process harmonization

The challenge

To bring 70 branches and some 3,000 users under the one single unified Andritz Group IT system. The system had to be consolidated on the basis of Microsoft products and indexed using Active Directory. In order to make its extensive business productive and keep the IT team manageable, Andritz AG had to begin by examining its organisational base: whilst individual competence centres look after the further strategic development of the whole, local administrators can concentrate on their own fields of responsibility.

The project

Together with S&T Austria as an IT partner, the in-house competence centre
for exchange and active directory implemented a monitoring and reporting tool, allowing the availability and performance of the infrastructure to be guaranteed. The Microsoft Operations Manager (MOM) has access to an extensive knowledge base and at the same time records individual solutions into the company data base. In this way, a specific intelligent monitor is created, which takes into account the special peculiarities of the network. The time needed for trouble-shooting is significantly reduced. Users can retrieve up- and downtimes through the web interface and thereby check the availability within the network.

Successfully implemented monitoring has created in parallel a unified platform for a world-wide live communication & collaboration network, drafted and implemented by Andritz in collaboration with S&T Austria. This includes roll-based information management for chat, audio, data exchange or communication from PC to telephone.

Benefit to the customer

• faults are reported proactively and can be immediately attended to.
• TCO costs are significantly reduced
• long-term analysis is available for future investment decisions, which can show up performance bottle-necks.