• Customers
• Telecommunication

Makedonski Telekomunikacii_2

Open Text solution for the improvement of business processes

The challenge

Makedonski Telekomunikacii always delivers its customers the best services. Accordingly, functional business processes are very important for the company. Therefore, Makedonski Telekomunikacii decided to improve its business processes by changing and redefining them, and by developing them further.

The project

Open Text business process management products as well as document management products provide a stable platform for developing a solution for high-volume scenarios and secure long-term archiving. Makedonski Telekomunikacii chose S&T Macedonia to implement this solution.

In the first phase, to acquire new system functionality and to cover a wider group of services and document types, PDMS solution extensions were implemented. In the second phase of the project, the PDMS (Production Document Management System) solution was integrated into a BPM (Business Process Management) environment to enhance the functionality of the existing solution, developed on the BPM Server.

The project has been finalized with MS SPPS (Microsoft SharePoint Portal Server) integration to enhance the implemented solution even further. Moreover, the solution has been extended by introducing EMC Centera, which guarantees long-term storage of the archived documents and brings the fixed content online.

Benefit for the customer

• enhanced business performance, lower costs and faster cycle time
• integration of disparate customer channels
• visibility and traceability of the processes in the company
• greater comprehension of the processes and easier collaboration on their improvement and optimization