IT Service Management (BSM)
A challenge for IT executives is ensuring a secure and reliable IT infrastructure that fully supports and adapts to an organization’s dynamic business needs. S&T helps organizations to transform their IT services from fire-fighting to fire-proofing mode.
We provide tools that integrate incident, problem, change, and service-level management, all supplied by leading vendors in this field: HP and BMC Remedy.
We have a team of highly qualified technical and sales consultants certified in ITIL, COBIT, BASEL II and quality assurance standards such as ISO 9000, Six Sigma.
Our services and solutions:
- Implementation of consolidated help desk (incident, problem, change management)
- Implementation of SLM (Service Level Management) and KPO (Key Performance Objectives)
- Integration of help desk solution and NSM (Network and System Management)
- CMDB (Configuration Management Data Base) and discovery services
- ITIL consultancy and implementation services
- Audit controls and compliance
Customer benefits:
- Increased user and customer satisfaction with IT services
- Improved service availability
- Financial savings from reduced reworking and from improved resource management
- Improved time to market for new products and services
- Improved decision making and optimized risk management
- Integrating and aligning IT and business goals
- Measuring IT organization effectiveness and efficiency
- Demonstrating appropriate IT governance
